SRS Engineering Corporation is committed to your total satisfaction. From your initial consultation to assisting with the installation of your equipment and thereafter, we are dedicated to providing you with the service you deserve. As a trusted supplier, consultant, and business partner, SRS Engineering is compiled of a group of trained professionals ready to meet the needs of our customers.
- A Comprehensive Initial Consultation to Access Your Business Needs
- Installation Assistance
- Extensive On-Site Training
- CD and DVD Training Materials
- Preventative Maintenance
- Spare Parts Packages
- Remote technical support 24/7
- Ongoing Customer Support
As an industry leader, SRS uses state-of-the-art computer hardware and software to provide our clients with complete and detailed information for manufacturing and ongoing support through comprehensive engineering drawings and documentation. We adhere to current industry standards using CAD and PLC software systems in all product development to ensure compatibility and maintainability of SRS systems.
SRS is committed to a customer’s total satisfaction tailoring both equipment and service to the individual needs of each of our clients. To ensure the satisfaction of our clients, we have a dedicated service staff and product quality assurance team handling each piece of equipment from installation assistance to post warranty. We also provide our clients with detailed documentation to ensure optimal system availability and maintainability. The documents include, equipment lists, P&ID and mechanical drawings, utility and wiring diagrams, as well as documented PLC application programs for each system. Ongoing telephone and email support are also available as needed. Contact us by Toll Free by Phone at (800)497-5841 or by email at email@example.com
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A comprehensive CD and DVD training video is available upon request.
Do you need help or have a question? SRS’s Technical Support team is just a call away. We will assist your personnel with any question or problem they may have and recommend a timely course of action. Should an on-site service call be necessary, our professional field Service Representatives will be promptly dispatched.
Our technical professionals are here to help you:
- Diagnose and troubleshoot problems
- Take your orders for parts and preventive maintenance packages
- Dispatch service when needed.
SRS’ customer support goes way beyond over-the-phone or on-site troubleshooting. Customers now have the option to remotely connect their SRS system with the company via an Ethernet connection. This new technology enables SRS to provide immediate assistance with troubleshooting, maintenance and potential programming changes that the customer may need.
With the new Ethernet feature, an SRS representative can connect directly with the system to troubleshoot any issues the equipment may be having. Furthermore, the connection also enables SRS to add additional operator-friendly features that the customer may have thought about after the fact. This feature not only eliminates the cost normally associated with an on-site representative or technician, it also substantially reduces any system downtime.
SRS’ goal is to provide prompt customer support when you need it most. The new Ethernet technology enables SRS to provide this type of instantaneous support. Our services and technical support have always employed the latest technologies to resolve issues fast and with as little customer interaction as possible.
In addition to our standard product engineering, quality assurance and technical support programs, SRS is also staffed to provide additional services including:
- Turnkey systems
- Custom applications and designs
- On-site customer services
- Preventative Maintenance service